Privacy Policy

1. Who We Are

THETRIPFINDERS LTD ("TheTripFinders", "we", "us") is the data controller responsible for the personal data we collect about you. Our registered office is at 37 Brick Lane, Northolt, England, UB5 6GS.

2. What Data We Collect

We may collect the following types of personal data:

• Identity data: Full name, date of birth, passport number
• Contact data: Email address, phone number, postal address
• Payment data: Card details (processed securely — we do not store full card numbers)
• Travel data: Departure/destination, travel dates, passenger details
• Technical data: IP address, browser type, pages visited (via cookies)

3. How We Use Your Data

We use your personal data to:

• Process and manage your travel bookings
• Communicate with you about your booking
• Share data with airlines and travel suppliers as necessary to fulfil your booking
• Comply with legal obligations
• Send you relevant travel offers and updates (where you have consented)

4. Data Sharing

We share your data with carefully selected partners, all of whom are bound by strict data protection agreements:

• Airlines and airports: Essential passenger information (name, date of birth, passport number) must be provided to airlines for check-in and border control. This is a legal requirement.
• Payment processors: Stripe, PayPal and similar payment providers handle payment processing. Your card data goes directly to their secure servers — we never store full card numbers.
• Government authorities: Border control, customs and immigration authorities receive passenger data as required by law. The US, for example, requires passenger data for all flights from or to the US (Advance Passenger Information).
• Email service providers: We use secure email services to send booking confirmations and travel updates.
• Analytics services: Google Analytics and similar tools receive anonymised data about how you use our website.

We do not sell your personal data to third parties for marketing purposes. We will never share your data with unrelated companies without your explicit consent.

5. Data Retention

We retain your data for as long as necessary to comply with legal obligations and to provide our services:

• Booking & transaction records: Retained for 7 years as required by HMRC and financial regulations. This allows us to handle disputes, refunds and tax obligations.
• Marketing preferences & newsletter subscriptions: Retained until you unsubscribe or request deletion. You can unsubscribe at any time using the link in our emails.
• Website analytics: Aggregated and anonymised data is retained indefinitely to track trends. Individual identifiers are deleted after 26 months.
• Customer support records: Retained for 3 years to handle follow-up queries and complaints.
• Logged website activity: Server logs are typically retained for 90 days for security purposes.

After the relevant retention periods, your data is securely deleted or anonymised.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access a copy of your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing for marketing purposes
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at info@thetripfinders.com

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. We use:

• Essential cookies: Required for the website to function (session management, security)
• Performance cookies: Track how visitors use our site to help us improve (Google Analytics)

For privacy questions or to exercise your data rights, contact:
THETRIPFINDERS LTD
37 Brick Lane, Northolt, England UB5 6GS
Phone: 020 8150 4441
Email: info@thetripfinders.com

Your Rights

You have the following rights under UK GDPR:

• Right of Access: Request a copy of your personal data and how it's being used
• Right to Rectification: Ask us to correct inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal obligations to retain it)
• Right to Restrict Processing: Ask us to temporarily stop processing your data
• Right to Data Portability: Request your data in a structured format for transfer to another organisation
• Right to Object: Opt out of marketing communications or certain processing activities
• Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, submit a written request to the address above with proof of identity. We will respond within 30 days.

Last updated: March 2025SSL/TLS Encryption: All data transmitted between your browser and our server is encrypted using industry-standard SSL/TLS protocols (HTTPS).

• Payment Security: Payment processing is handled by PCI-DSS Level 1 compliant providers. We never store full credit card numbers on our servers.
• Access Controls: Only authorised staff can access personal data, and only for legitimate business purposes.
• Security Audits: We conduct regular security assessments and penetration testing.
• Data Minimisation: We only collect data that is necessary for the purposes outlined.

While we implement robust security measures, no system is 100% secure. If you believe your data has been compromised, please contact us immediately.

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8. Contact

Data protection queries: info@thetripfinders.com
Phone: 020 8150 4441